chatwoot live chat

chatwoot 安装

安装完成，启动之前需要准备数据库及表，前提是数据库连接已配置完成

cd /home/chatwoot/chatwoot

bundle exec rails db:prepare


// 这一步设置一些初始数据，这样默认打开<chatwoot-installation-url> 就会跳到一个
// /installation/onboarding 页面，可以设置super user
RAILS_ENV=production bundle exec rails db:seed

Access superadmin console

Access <chatwoot-installation-url>/super_admin

超级用户可以添加用户，添加账户

Viewing Logs

# logs from the rails server
journalctl -u chatwoot-web.1.service -f

# logs from sidekiq
journalctl -u chatwoot-worker.1.service -f

Login as chatwoot user

sudo -i -u chatwoot
cd chatwoot

enter Rails console

RAILS_ENV=production bundle exec rails console


// remove BRAND_NAME value, 这一步去掉BRAND_NAME后重启就不会显示 chatwoot 了
InstallationConfig.find_by(name: 'BRAND_NAME')&.destroy

// 更改 BRAND_NAME
InstallationConfig.create_or_find_by(name: 'BRAND_NAME').update(value: 'YourBrand')

// 更改 brand url
InstallationConfig.create_or_find_by(name: 'WIDGET_BRAND_URL').update(value: 'https://yourdomain.com')



//退出 console
exit

restart chatwoot

sudo systemctl restart chatwoot.target

how to Enable User Registration

in project root .env
eg:
/home/chatwoot/chatwoot/.env

change to:
ENABLE_ACCOUNT_SIGNUP=true

then:
restart chatwoot

cdn env

vim /home/chatwoot/chatwoot/.env


ASSET_CDN_HOST=<distribution>.cloudfront.net

Optional: Restrict by Email Domain

.env

ALLOWED_ACCOUNT_EMAIL_DOMAINS=example.com,mycompany.com

//Only emails from those domains will be allowed to sign up.

control the behaviour of rack attack in your instance

## Rack Attack configuration
## To prevent and throttle abusive requests.
# Disable if you are getting too many request errors for custom use cases
# ENABLE_RACK_ATTACK=true
# Control the allowed number of requests
# RACK_ATTACK_LIMIT=300
# Control whether you want to enable rack attack for widget APIs
# ENABLE_RACK_ATTACK_WIDGET_API=true

版本升级

cwctl --upgrade

有些新的conversation没有自动assign给某个agent，也没有email提醒

用某个管理员账户登录后台
点击左下角账户--Profile Settings
划动到下面 Notification preferences
Notification type中勾选A new conversation is created 的email 提醒

这样有新的chat消息时，就会有邮件发送到这个管理员对应的邮箱，就不会错过/漏掉这个chat了

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